Responsible Gambling Policy

At Mostbet we take responsible gambling seriously. Our goal is to help players enjoy online casino and sports betting in a safe, controlled way. We promote tools and guidance to support balanced play, and we encourage anyone who feels their gambling is getting out of control to reach out for help.

Player protection principles

We prioritise player safety and fair play. That means offering clear information about risks, providing account controls to manage spending and time, and treating requests for help or limits with respect and confidentiality. We do not tolerate underage gambling and will act on any credible reports of account misuse.

Activity-control tools

You can manage your play directly from your account or by contacting our support team at [email protected]. Available controls include deposit limits, loss limits, time limits, temporary pauses and full self-exclusion. Our support staff can also discuss additional options where needed.

Deposit limits

Players may set daily, weekly or monthly deposit limits to control how much they add to their account. Limits can usually be changed after a cooling-off period to prevent impulsive increases. We recommend choosing a level that fits your budget and sticking to it.

Loss limits

Loss limits help you cap net losses over a chosen period. Setting a realistic loss limit can reduce the risk of chasing losses and keeps play within planned spending. If you need to adjust a loss limit, contact support for guidance on the process and any wait periods.

Time limits

Session timers and daily play limits are available to prevent extended sessions. You can set reminders or automatic log-outs after a set amount of time. Taking regular breaks is a simple way to keep gaming enjoyable and under control.

Self-exclusion

If you need a longer break, self-exclusion options allow you to block access to your account for specified periods or permanently. During a self-exclusion period your account will be closed to play and withdrawals will follow verification procedures. Contact [email protected] for details and to begin the process.

Recognising signs of problematic behaviour

Watch for patterns such as increased spending beyond your means, borrowing to gamble, neglecting responsibilities, or feeling anxious about gambling. These can be warning signs that it’s time to use controls or seek help.

Practical tips to stay in control

Set a budget before you start, stick to deposit and loss limits, use session timers, avoid chasing losses, and do not gamble when upset or under the influence. Share access restrictions with someone you trust if you need extra support.

Professional help and support organisations

If you need more help, reach out to professional services. We reference organisations such as BeGambleAware and GamCare as examples, and we recommend contacting local support services in your area for tailored assistance. If you prefer, contact our support team at [email protected] and we will help you find appropriate resources.