Player Privacy Policy
This Privacy Policy explains how Mostbet collects, uses, stores, and protects personal information when you use our online casino and sports betting services in Canada. We take user privacy seriously and aim to be clear about the types of data we handle, why we need it, and the choices available to you.
Types of data we collect
Personal data
When you register and use our services we may collect personal details such as your name, date of birth, contact information, address, and identity documents if verification is required. We also collect account credentials, verification records, and any information you provide when contacting support.
Technical data
Technical information includes device details, IP address, browser and operating system, log data, and connection metadata. This helps us keep the site secure and improve performance on desktop and mobile.
Transactional data
We record payment and transaction details necessary to process deposits and withdrawals, betting and gaming activity, game history, and account balance changes. Where required, we may ask for proof of payment ownership to complete withdrawals.
How we use your information
We use data to create and manage your account, process transactions, verify identity, prevent fraud, and comply with legal requirements. We also use information to provide customer support, maintain service quality, deliver important notices, and, where you agree, send marketing or promotional communications.
Data protection practices
We use technical and organisational measures to protect data against unauthorised access, disclosure, alteration, and destruction. Access to personal information is limited to employees and partners who need it to perform their duties. We regularly review our security practices and update them as needed.
Cookies and tracking technologies
We use cookies and similar tools to enable site functionality, remember account preferences, analyse usage patterns, and support analytics and advertising features. You can manage cookie settings through your browser or account preferences, noting that disabling certain cookies may affect site functionality.
Information sharing and third parties
We may share information with service providers who support operations such as payment processing, identity verification, fraud prevention, analytics, and customer support. We require these partners to protect your data and use it only for specified purposes. We do not sell personal information to third parties.
User rights
You have the right to access, correct, or request deletion of your personal information where applicable. You may also object to or restrict certain processing and withdraw consent for marketing communications at any time. Requests will be handled in accordance with applicable law and our internal procedures.
Access, correction and deletion
To review, update or request removal of your data please contact our support team. We will guide you through identity verification steps before fulfilling requests to protect your account and privacy. For general inquiries use [email protected].
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. We will post the revised policy on our site and indicate the date of the last update. Continued use of our services after changes constitutes acceptance of the updated terms.