General Terms and Conditions

This page sets out the general terms that govern your use of Mostbet’s online casino and sportsbook services in Canada. It explains our relationship with users, the rules for accounts and play, and how we handle payments, bonuses and disputes. By using our site or apps you agree to follow these terms and any additional rules published in specific product or promotion pages.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Keep your username and password confidential and notify us immediately if you suspect unauthorised access. We may require identity verification before processing withdrawals, changing payment details or handling large transactions. We reserve the right to suspend or close accounts for suspicious activity, breach of terms, multiple accounts, chargebacks or fraud.

Eligibility

To open and maintain an account you must meet the legal gambling age and other eligibility requirements that apply where you live. If local law imposes a higher minimum age or other restrictions, those local rules apply. We may refuse registration or restrict play from locations where our services are not permitted.

Acceptable platform use

Use our services for lawful, personal play only. Do not attempt to manipulate games, exploit promotions, use bots or collude with others to gain unfair advantage. Prohibited conduct includes market manipulation, bonus abuse, identity fraud and any activity intended to interfere with platform operations. We may withhold winnings and close accounts if misuse is detected.

Bonuses and promotions

Promotions, welcome bonuses and free spins are subject to specific terms published with each offer. Bonus funds and free‑spin winnings often carry wagering requirements, game restrictions and maximum bet limits while wagering. Only one welcome bonus is permitted per person, household or payment method unless an offer states otherwise. We may cancel or adjust promotions where abuse is suspected or where local rules prevent an offer from running.

Deposits and withdrawals

We accept a range of payment methods commonly used in Canada, including card and e‑wallet options and cryptocurrencies where available. Deposits are typically credited instantly. Withdrawal methods, minimums and processing times vary by payment type and your region. Withdrawals are processed after any required verification checks. We do not guarantee specific processing times for third‑party providers.

Limits and checks

We may apply deposit, loss or betting limits and require proof of identity, address and payment ownership before releasing funds. Limits can be set by you from your account controls or applied by us for compliance and risk management.

Dispute resolution

If you have a complaint, contact our support team via the site or app so we can try to resolve it. Provide clear details and any supporting documents. We aim to investigate and respond promptly; complex cases may take longer. If an issue remains unresolved, we will outline further steps available to you in our correspondence.

Updates to terms

We may update these terms to reflect changes in services, law or operational needs. Changes will be posted on the site and, where required, notified to account holders. Continued use of our services after changes are posted constitutes acceptance of the updated terms.